PILOT International Warranty (hereinafter referred to as "this Warranty") shall apply to the designated products manufactured by PILOT　Corporation (hereinafter referred to as "PILOT") as specified below.

Covered Products

Products manufactured by PILOT that are listed as covered products on the PILOT International Warranty website (hereinafter referred to as "the Covered Product(s)").

Warranty Period

Three (3) years from the date of purchase of the Covered Product.

Warranty Coverage

In the event that a manufacturing defect (hereinafter referred to as "Defect(s)") is identified in the Covered Product during the warranty period, PILOT will, at its sole discretion, repair or replace the defective product free of charge.

Warranty Conditions

• 1.Warranty Card
  To apply this Warranty, you must present the PILOT International Warranty Card (hereinafter referred to as "the Warranty Card”) provided at the time of purchase along with the Covered Product. The Warranty Card must include the required information such as the purchase store name of the Covered Product and purchase date. If the required information is not included, proof of purchase such as a receipt must be attached.
• 2.Contact Information
  If any Defect(s) are identified, please contact the store where the Covered Product was purchased, PILOT, or the nearest customer service center in your country or region.
  Refer to the PILOT International Warranty website for customer service center details for each country and region.
• 3.Shipping and Associated Costs
  Any shipping fees, customs duties, and other associated costs incurred when sending the defective product to the store of purchase, PILOT, or a customer service center shall be borne by the customer. It is recommended to use a tracked shipping and to include shipping insurance when sending the defective product.

Notes on Repairs and Replacements

• 1.If the main unit or any parts are replaced under this Warranty, the original unit or parts will become the property of PILOT and will not be returned to the customer.
• 2.If obtaining an identical part is difficult or for other reasons, PILOT may, at its sole discretion, replace it with an equivalent part.

Exceptions to Coverage

This Warranty does not apply to Defect(s) arising from the following circumstances:

• (1) Normal wear and tear, deterioration due to aging, or consumption under regular use.
• (2) Improper use, dropping, applying impact, or other issues caused by intentional or negligent actions of the customer.
• (3) Improper storage or environmental conditions such as exposure to chemicals or extreme temperature fluctuations.
• (4) Alterations, modifications, or adjustments performed by individuals other than the technicians of PILOT.
• (5) Use of non-genuine consumables such as ink or refills, not manufactured by PILOT.
• (6) Loss, theft, fire, or any other events arising from force majeure.
• (7) Failure to present the original Warranty Card with the required details. Altered or counterfeit the Warranty Card or the Warranty Card　issued for other products will also be exceptions to coverage.

Limitation of Liability

PILOT’s liability for Defect(s) in the Covered Product is strictly limited to the scope of this Warranty. Except in cases of willful misconduct or gross negligence by PILOT, PILOT shall not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or special damages, regardless of foreseeability.

PILOT reserves the right to change this Warranty at any time　without prior notice to you. Any changes to this Warranty will be announced on the PILOT International Warranty website.

Legal Provisions

This Warranty does not limit any other rights or remedies provided by the laws of your country, region, or state of residence. In the event of any conflict or inconsistency between this Warranty and applicable laws, the provisions of the applicable laws shall prevail.